Refund policy

We hope you are happy with your order. If you change your mind about a non-personalised item, please contact us through the store within 14 days of receiving it. After telling us you wish to cancel, you have a further 14 days to return the item.

Please contact us before sending anything back. We will provide the return instructions and return address. Items should be returned carefully packaged and in the condition in which they were received. You are responsible for return postage for change-of-mind returns. We recommend using a tracked service, as returned items remain your responsibility until they reach us.

Once the return is received, we will inspect it and process any refund due within 14 days. Approved refunds will be made to the original payment method. Where required, the original standard delivery charge will also be refunded; any additional amount paid for an upgraded delivery service is not refundable. A deduction may be made if an item has been handled beyond what is reasonably necessary to inspect it and its value has been reduced.

Personalised or custom-made items cannot normally be returned for a change of mind. This does not affect your rights if an item is faulty, damaged, not as described or incorrect.

If your order arrives faulty, damaged, incorrect or not as described, please contact us promptly with your order number and clear photographs of the item and packaging. We will work with you to arrange an appropriate replacement, return or refund. Your statutory rights are not affected.